Our Privacy Policy

Notice of Privacy Practices

At A Legacy Of Love Homecare, LLC, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This policy explains your rights under HIPAA, how we handle sensitive data, and how we communicate with you, including through phone calls and text messages.

HIPAA Notice of Privacy Practices

Under the Health Insurance Portability & Accountability Act (HIPAA) Privacy Rule, we are required to provide this Notice of Privacy Practices to inform you about how your health information may be used and disclosed, and how you can access it.

Your Rights
You have the right to:

  • Get a copy of your medical record

  • Request corrections to your record

  • Request confidential communications

  • Ask us to limit how we use or share your information

  • Obtain a list of disclosures of your health information

  • Receive a copy of this Notice at any time

  • Designate a representative to act on your behalf

  • File a complaint if you believe your rights have been violated

Your Choices
For certain health information, you may tell us your preferences about how we share information. We will never share your data with any external organization, even with your written permission, except when required by law.

Our Uses & Disclosures
We may use and share your health information for:

  • Treatment, operations, and billing

  • Public health and safety purposes

  • Research

  • Compliance with the law

  • Organ and tissue donation requests

  • Work with medical examiners or funeral directors

  • Workers’ compensation, law enforcement, and government requests

  • Responding to lawsuits and legal actions

SMS & Phone Communications Policy

Opt-In Process
To receive text messages from A Legacy Of Love Homecare, LLC, please check the opt-in box on our registration form and provide your mobile phone number.

Sign-Up Instructions
You may also sign up by texting JOIN to 317-203-6038 or by providing your phone number during registration.

Types of Messages You Will Receive
By opting in, you may receive:

  • Service notifications (appointment reminders, scheduling updates, urgent alerts)

  • Care coordination updates (caregiver assignments, visit changes)

  • Informational and wellness resources (safety tips, seasonal reminders)

  • Customer support and two-way messaging

  • Occasional promotional offers about services or programs

Message Frequency & Rates
Message frequency may vary depending on your care plan, typically 2–6 per month. Standard message and data rates may apply.

Opt-Out & Assistance

  • Reply STOP at any time to unsubscribe.

  • Reply HELP for assistance.

  • You may also call us directly at 260-905-2911.
    Opting out will not affect your ability to receive services.

Data Protection & Sharing

Data Sharing Restrictions
Your mobile information will not be shared with third parties for marketing or promotional purposes under any circumstances.

Data Sharing Consent
We will never transfer, sell, rent, or share your data with any external organization under any circumstances, including with your consent, except when required by law.

Data Protection Measures
We maintain strict HIPAA-compliant safeguards to protect your data, including:

  • Access limited to authorized staff

  • Secure technical controls to prevent unauthorized access

  • Regular staff training on HIPAA and privacy practices

  • Ongoing monitoring and audits

Contact Information

If you have any questions or wish to contact us regarding this Privacy Policy or your personal data, please reach us:

  • Phone: 260-905-2911

  • Email: info@alegacyoflovehomecare.com

  • Mailing Address:
    A Legacy Of Love Homecare, LLC
    11216 Fall Creek Road, Ste 202
    Indianapolis, IN 46256-9409

For our privacy policy and terms and conditions, please visit https://www.alegacyoflovehomecare.com/privacy-policy

NOTE: SMS CONSENT: By checking this box or providing your mobile number, you agree to receive text messages from A Legacy Of Love Homecare, LLC. Message types may include appointment reminders, scheduling updates, caregiver communications, and wellness resources. Message frequency varies (typically 2–6 per month). Standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase or care.